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Mental Health First Aid in the Workplace
Mental Health: Looking Out Instead of Looking Away
This training is designed for employees at all levels who interact with colleagues in their day-to-day work and want to contribute to a healthy and supportive workplace culture. It is especially valuable for managers, HR professionals, occupational health representatives, and trusted contacts within the organization.
Objectives
Mental health challenges are widespread in today’s workplace – yet they often remain invisible. Many people struggle in silence because colleagues do not know how to address the issue, or because they fear saying the wrong thing.
This training provides participants with practical confidence and clear guidance. They learn how to recognize early warning signs, start supportive conversations with empathy, and guide colleagues toward appropriate professional help – acting as a bridge, not as therapists.
Objectives
Mental health challenges are widespread in today’s workplace – yet they often remain invisible. Many people struggle in silence because colleagues do not know how to address the issue, or because they fear saying the wrong thing.
This training provides participants with practical confidence and clear guidance. They learn how to recognize early warning signs, start supportive conversations with empathy, and guide colleagues toward appropriate professional help – acting as a bridge, not as therapists.
- Reduce stigma around mental health and foster an open culture of conversation
- Recognize and better understand common mental health challenges and conditions
- Identify early warning signs and risk signals at an early stage
- Conduct supportive and respectful conversations using the P.O.L.E. framework
- Respond appropriately in acute situations such as suicidal ideation, panic attacks, or psychotic episodes
- Refer individuals to professional and internal support services effectively
- Maintain healthy boundaries and offer support without becoming emotionally overwhelmed
Training Content
Module 1: Building Awareness & Foundations
Module 2: Recognizing Signs & Having Conversations
Module 3: Crisis Intervention
Module 4: Support Systems & Destigmatization
Optional Follow-Up
We recommend a refresher session 6–8 weeks after the training to reflect on participants’ experiences, strengthen competencies, and focus on self-care for those providing support.
Additional topics may include:
Methodology
The training combines short input sessions, case studies, guided reflection, role plays, small group work, and hands-on practical exercises.
Format
Available as a short impulse workshop or as a comprehensive 2-day in-person or virtual training program, divided into four modules.
Module 1: Building Awareness & Foundations
- Mental Health Basics: What is “normal” and what requires attention?
- Common mental health challenges in the workplace
- P.O.L.E. – A practical and memorable framework for supportive conversations
Module 2: Recognizing Signs & Having Conversations
- Practicing supportive conversations: “Notice – Reach Out – Stay Connected” – Part 1
- Additional input on common mental health conditions and behavioral patterns
Module 3: Crisis Intervention
- Practicing supportive conversations: “Notice – Reach Out – Stay Connected” – Part 2
- Recognizing acute crises and responding appropriately
- Suicide awareness: how to ask directly and refer safely
Module 4: Support Systems & Destigmatization
- Understanding the organization’s “Support Map” and available resources
- Case workshops: discussing real or typical workplace situations
- Creating a workplace culture where mental health can be discussed openly
Optional Follow-Up
We recommend a refresher session 6–8 weeks after the training to reflect on participants’ experiences, strengthen competencies, and focus on self-care for those providing support.
Additional topics may include:
- Setting healthy boundaries and avoiding over-responsibility
- Micro self-care practices after difficult conversations
- Building a “buddy system” within teams – who supports the supporters?
Methodology
The training combines short input sessions, case studies, guided reflection, role plays, small group work, and hands-on practical exercises.
Format
Available as a short impulse workshop or as a comprehensive 2-day in-person or virtual training program, divided into four modules.
Training OFFERS
Do you have any questions? Feel free to contact us!
We report on current topics in our blog - take a look!
Book tips
For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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