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To Err Is Human: How We Normalize Mistakes 

Professional Error Management

Wherever people work, mistakes are a part of everyday life. We know that, and yet we get angry when we make mistakes, because we are responsible for them. Perhaps the mistake entails an unpleasant or even a seriously-far-reaching consequence. We feel embarrassed. We have to admit that we forgot something or made a wrong decision. So, it can easily happen that mistakes are covered up. They are down talked, concealed, ignored, or the blame is placed on someone else.
To defuse the drama of potential mistakes in everyday work and to promote a constructive approach to them, it is necessary to normalize the mistakes. Accepting mistakes means dealing with their occurrence and the possible consequences on all conceivable levels and finally saying goodbye to the myth of being error-free.
In this training, the terms Error Management (the targeted control of activities in dealing with errors in an organization) and Error Culture (the way people deal with errors, error risks, and error consequences) are examined and discussed in terms of their meaning and feasibility . You will formulate action maxims and recommendations as well as develop communication strategies to develop confident employees and avoid unnecessary costs for organizations.
The business world in which we operate is characterized by complexity and a new, fast-paced dynamic. What is true today may be completely different tomorrow. Misjudgments and mistakes are part of everyday work and cannot be avoided, even with the greatest possible care. It is crucial to deal with them constructively because only those who know why a mistake was made will learn from it and will not err a second time in the future. High-risk industries (above all airlines, but also medicine) have known this for a long time and therefore practice a professional and positive error culture. Let's learn from them!

What are the goals of our leadership trainings?

  • Knowing and applying tools of self-leadership
  • To develop a personal leadership vision
  • Recognize the importance of feedback and learn to give feedback
  • Classic methods for leading employees
  • Be able to convince and gain influence
  • Consciously dealing with power and system dynamics
  • Learning to use tools for strategy development and implementation
  • Experiencing and recognizing employees in change processes

Contents of the Training

"Where are we today?" The challenges of complex working worlds 4.0 Safety culture and error management in companies
  • Safety culture and error management in companies
  • "To err is human" Causes of human errors
  • "How many errors are allowed?" From absolute error avoidance to conscious error friendliness
  • "What happens when I make mistakes?" On error acceptance and the consequences of a zero-error-tolerance culture
  • "How do others do it?" Success principles of high-risk industries

Crew resource management (CRM): how airlines deal with mistakes "Pilots, stewardesses, ground crew - everyone's in it" - An integrative approach
  • "Once a year" CRM training is mandatory and occurs regularly
  • Promoting the optimal authority gap
  • Chief pilot: authority with participation of others
  • Rest of crew: self-assurance with respect

The Critical Incident Reporting System (CIRS): How healthcare anonymously evaluates errors for patient protection
  • Professional error analysis and evaluation: the system
  • Why did an error happen? What caused it? How can it be prevented in the future? The procedure
  • Am I a whistleblower? Reflect on personal attitude
"Sorry, I messed up!" How do I report mistakes? On proper communication when discussing mistakes
  • Learning to talk about your own mistakes
  • Successful teamwork in critical situations
  • Communication under difficult conditions
  • Decision making in critical situations

How do I make up for mistakes? About responsibility and courage
  • How to deal with mistakes confidently as a manager
  • Fail early, fail often: On mistakes in start-up culture
  • Why you should celebrate mistakes publicly

Trainer input, discussion, practical simulations with video analysis, practical exercises on concrete situations from the operational environment, and development of solution approaches for challenging situations by the participants (collegial consultation)


Do you have any questions? Feel free to contact us!
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Book tips

For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.

Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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