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Arguing? Belligerence! Seeing Conflicts as Opportunities 

Conflict Management & Mediation

Conflicts are a necessary and fruitful part of our lives, and yet we shy away from them because they often make us uncomfortable. This seminar is about getting to know, and practicing, how to deal constructively with conflicts. From the emergence of a conflict to its perception and handling, all stages of conflict development will be considered so that you will have a profound knowledge of the dynamics of conflicts on the one hand and will also be informed about effective conflict resolution strategies on the other.
Mediation makes it possible to de-escalate and resolve conflicts in a constructive manner.

This method of conflict resolution is also increasingly being used in the workplace, where it is proving very successful. It is based on the so-called win-win philosophy, which states that everyone involved in the conflict emerges as a "winner". Opponents thus become negotiating partners.

Contents of the Training

  • Recognizing social conflicts at an early stage
  • Eight effective methods of conflict management
  • Improving personal conflict behavior and dealing with personal concerns
  • Creating a conflict-free professional environment
  • Defusing emotionally tense situations
  • Basic principles of mediation in the workplace

Trainer information, individual and group work, discussions, role plays, and analysis of personal concerns

Do you have any questions? Please feel free to contact us!

Training OFFERS

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Book tips

For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.

Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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