Communication and Conversation Skills

Contents of the Training

Day 1:  Communication and feedback 
 
Developing a holistic understanding of training 

• "Getting ahead together": Motivating trainees through regular feedback and individual learning support
• Building an appropriate culture of mistakes
• Fulfilling the role of learning support

 
Basics of communication 

• Verbal and non-verbal communication
• Paying attention to what interlocutors say and how it is said
• Identify preferred patterns of conversation and behavior
• Analysis of strengths and weaknesses

 
Solution-oriented conversation 

• Rules and principles for solution-oriented interviewing
• Asking the right questions: practicing open and resource-oriented questions
• Change of perspective: when and how close guidance of trainees turns into trustful learning guidance

 
Motivation of trainees 

• Psychological models for dealing with young people in difficult situations
• Encouraging the desire to perform well in trainees 

Day 2:  Feedback and conflict resolution in training 
 
Conducting feedback discussions that support development 

• "Leading the feedback conversation constructively": making development opportunities visible
• "Courage to criticize!" What do I say, what do I not say?
• "Said, done, and learned." How to promote and review individual learning

 
Guiding trainees to self-assessment and self-evaluation 

• Select work tasks appropriately
• Involve trainees in work and business processes
• Use appropriate forms of performance review
• Jointly formulate learning objectives, reflect on work processes and record learning opportunities
   

Conflict management for training officers 

• Understanding the function of conflict and seeing it as an opportunity
• Remaining calm yourself and reassuring trainees
• "Disruptions, absenteeism, difficult characters, and misbehavior": Mastering challenging situations in everyday life with trainees
  
  

Methods
Trainer input, exchange of experiences, discussion, practical simulations with video analysis, practical exercises on concrete situations from the everyday life of training officers, self-reflection, comparison of self-perception and perception by others, and an action plan