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Understanding Conflict and Resolving It Constructively
Conflict Management Essentials
Conflict is part of everyday working life. Differences in interests, expectations, ways of working, and communication styles can quickly lead to tension and put a strain on working relationships.
Managing conflict constructively takes more than simply trying to resolve it as quickly as possible. The key is to recognize conflict early, understand its underlying causes and dynamics, and remain effective even in difficult situations. This training provides a practical understanding of conflict and offers concrete approaches for addressing it constructively and finding solutions together.
Managing conflict constructively takes more than simply trying to resolve it as quickly as possible. The key is to recognize conflict early, understand its underlying causes and dynamics, and remain effective even in difficult situations. This training provides a practical understanding of conflict and offers concrete approaches for addressing it constructively and finding solutions together.
Training Objectives
- Build a shared understanding of conflict, its causes, and its dynamics.
- Recognize conflict early and address it constructively.
- Reflect on personal conflict patterns and behavior.
- Communicate clearly and confidently, even in tense situations.
- Bring different interests, needs, and perspectives to the surface.
- Approach conflict conversations in a structured, solution-focused way.
- Develop workable solutions and clear agreements together.
Contents of the Training
Day 1 | Understanding Conflict and Addressing It with Confidence
Day 2 | Resolving Conflict Constructively and Finding Lasting Solutions
Day 1 | Understanding Conflict and Addressing It with Confidence
- Conflict Management Fundamentals: Causes of conflict, conflict dynamics, and stages of escalation.
- Recognizing Conflict: Warning signs, recurring patterns, and common triggers.
- Reflecting on Your Own Conflict Patterns: Behavior, emotions, strengths, and areas for development.
- Understanding Different Perspectives and Interests: Bringing different perceptions and needs to the surface.
- Addressing Conflict Early: Creating clarity and tackling difficult issues constructively.
- Communicating in Conflict Situations: Listening actively, expressing yourself clearly, and avoiding misunderstandings.
Day 2 | Resolving Conflict Constructively and Finding Lasting Solutions
- Preparing for and conducting structured conflict conversations.
- Handling emotions and tension with confidence.
- Difficult Conversations: Dealing with accusations, resistance, escalation, and personal attacks.
- Identifying underlying interests and needs and developing solutions together.
- Reaching Agreements: Defining concrete next steps, responsibilities, and clear commitments.
- Resolving Conflict for the Long Term: Strengthening working relationships and reducing the likelihood of future conflict.
Methods
Interactive training combining short expert inputs, practical exercises, reflection, and facilitated discussion. Participants apply what they learn to real-life conflict situations from their day-to-day work and translate the insights directly into their own practice.
Do you have any questions? Feel free to contact us!
Training OFFERS
We report on current topics in our blog - take a look!
Book tips
For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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