Mediation Intensive

Business Mediator Training (IHK)

The new Mediation Act offers the opportunity to significantly change the culture of dispute resolution in Germany and settle disputes before they escalate. Court proceedings are usually very time consuming, costly, and often result in questionable outcomes. Mediation helps because ,at the end of successful mediation, there is always a win-win situation. This is why more and more conflict parties are turning to business mediation to tackle their problems. This not only saves time, money, and energy, but also forms the basis for continuing, trusting, and successful cooperation in the future. Instead of a highly regulated and harsh exchange of blows in court, which only leads to a further hardening of positions, business mediation looks behind the problem. The mediator helps the parties to uncover the cause of the conflict and to find out exactly what they need to resolve this conflict amicably and to the satisfaction of both parties. Results are worked out that take particular account of the economic, business, and personal interests of the parties involved. For these reasons alone, business mediation is increasingly recommended as the preferable alternative to court proceedings.

AIM OF THE TRAINING

A mediator must have a wide range of skills and knowledge. In addition to a high degree of trustworthiness, empathy, independence, and conflict resolution skills, a mediator should have legal, personal, and specialist knowledge. This knowledge, which is necessary for the successful implementation of business mediation, is taught and trained in the "Mediation Intensive" training course in a short and concise manner. After successfully completing the seminar, participants are awarded the title "Business Mediator"

The mediation training is aimed at people who have to deal with conflicts in their professional context.
For example: lawyers and judges, tax consultants, management consultants, managers and employees in the field of personnel and organizational development, psychologists, and (social) educators.

SEMINAR MODULE 1

Legal foundations, ethical self-image and phases of business mediation

Contents
Introduction to the basics, structure and process of mediation, special features of mediation
Historical development and definition of mediation

Legal foundations
Fundamentals of mediation
Overview and principles
Process design, structure and phases of mediation
Overview of communication and working techniques
Difference between positions and interests
Mission statement of mediation and different mediation approaches
Presentation of different fields of application
Requirements for the mediator
Tasks and attitude of the mediator
Ethical self-image
Advantages and disadvantages of different methods
Conflict theory, i.e. types, dynamics, styles, and escalation stages of conflicts
Personal attitude to conflicts

Methods
Exercises, role plays, reflections, feedback, and analysis

SEMINAR MODULE 2

Communication techniques and different mediation settings

Contents
Basics of successful communication in different communication settings, such as shuttle mediation, face-to-face mediation, co-mediation, etc.

Focal points
Communication models
Sender-receiver model
Iceberg model
Metamodel of language
Dealing with feelings, interests, and needs
Use of communication techniques
Active listening
Questioning techniques
Reframing
I-message
Neutralizing/reformulating
Objection handling
Intervention techniques
Methods of controlling conversations in conflictual processes (also on the telephone)

Methods
Exercises, role plays, reflection, feedback, and analysis

SEMINAR MODULE 3

Emotions in conflicts

Contents
Dealing with emotions in conflicts: Promoting empathy and understanding between the conflict parties
Key points

Self-reflection
Self-perception/perception of others
Emotional impact management, resistance, and blockages
Difference between one´s own feelings/feelings of others
Perception of needs and interests
Creating empathy and understanding
Re-emotion
Focusing
Guided meditations
Personality traits
Methods of empathic intervention in conflictual processes

Methods
Exercises, guided meditations, role plays, reflection, and feedback

SEMINAR MODULE 4

Process and practice of mediation

Contents

Deepening the process of mediation, mediation in practice, different mediation settings, and legal framework conditions
Focal points
Details of the phases of mediation
Mediation contract
Opening phase
Collection of material/topic identification
Exploration of interests
Individual discussions (basic structure and implementation)
Solution options
Final contract
Consolidation of the legal basis
Differences between face-to-face and shuttle mediation
Supervision
Negotiation skills
Power and fairness in mediation

Methods
Exercises, role plays, reflection, feedback, and analysis

SEMINAR MODULE 5

Practice of mediation and final examination for the title of "Business mediator"

a) Practice of Mediation
Contents
In-depth exercises on individual aspects of mediation, practice in the targeted use of visualization techniques

Use of visualization techniques, images, and metaphors
In-depth exercises on the individual phases of mediation, in particular on finding solutions, and collecting, evaluating, and selecting options

Methods
Exercises, role plays, reflection, feedback, and analysis

b) Final examination for the title of "Business Mediator"
Contents
Conducting the final examination
Focal points

Examination of participants' skills based on a face-to-face and/or shuttle mediation using practical case studies
Performance assessment using a standardized assessment procedure

Conclusion
Awarding of the title "Business Mediator"

Organizational Matters
Structure

Five seminar modules of two days each and two supervision days (by arrangement) with personal attendance (total duration approx. 90 hours)
Self-study of scripts, books and learning videos as well as exercises in peer groups are to be carried out by the participants on their own initiative to the extent of approx. 30 hours

Great importance is attached to the seniority of the participants, as a high degree of personal responsibility and self-study is required.

Examination
Oral examination in which each participant presents their knowledge in the form of a practical exercise, as well as writing a 10-page seminar paper.

Certification
You will receive a certificate in accordance with the guidelines of the Federal Association of Mediation. This ensures that you fulfill the requirements for mediators.

Do you have any questions? Please feel free to contact us!

+49 8177 / 99 85 458 welcome@c-to-be.de

Training OFFERS

Negotiation Consultant Training
How to Become an Expert in Negotiation Skills
Business Mediator Training (IHK)
Mediation Intensive

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Book tips

For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.

Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)