Contents of the Training
- Basics of customer orientation and negotiation techniques
- Known and proven discussion strategies
- Quick-witted argumentation in spontaneous discussion situations
- Use of questioning techniques to steer conversations
- Pointing out and addressing advantages with the help of the rhetorical 5-sentence method
- Recognizing the needs of the customer and highlighting benefits
- Demonstrating the feasibility of customer-oriented solutions
- Dealing with objections and difficult negotiating partners
- Generate follow-up orders - know how!
- Skillful use of closing techniques
Trainer input, group work, role plays, and video support
Do you have any questions? Please feel free to contact us!