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The Customer Comes by Phone 

Telephone Training - Customer-Oriented Behavior On The Phone

Anyone can make a phone call! You pick up the phone and talk! It's as simple as that!
"The customer is king" is the service motto. How long has it been since you last experienced this royal feeling yourself?
Aspiration and reality are often far apart. Perfect telephone service is a goal from which we are still off a long way. Customer oriented telephoning means presenting the company successfully as a competent employee.

Contents of the Training

  • Answering calls in a competent, sales-active, and service-oriented manner
  • Handle difficult call situations professionally
  • Dealing confidently with angry and upset callers
  • Managing complaints sympathetically and successfully
  • Creating a pleasant and relaxed conversation atmosphere
  • Giving professional feedback
  • Telephone rhetoric and influencing advice
  • Targeted use of questioning techniques
  • Self-observation of language, gestures, and facial expressions

Video-supported training, simulation of real situations, trainer information, group work, and facilitation

Do you have any questions? Please feel free to contact us!

Training OFFERS

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Book tips

For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.

Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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