- C-TO-BE
- Organizational Development
- Management Training
- Leadership
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- New! Facilitate Online Meetings Professionally
- The Perfect Sales Pitch
- Argue and Convince
- Present Professionally
- Communicate Efficiently
- Rhetoric - the Power of Language
- Facilitation - More Than Writing Cards
- Meeting Management
- Presenting in English for Non-Native Speakers
- Small Talk in English for Non-Native Speakers
- Intercultural Competence
- Personal Mastery
- Customer Excellence
- Train the Trainer
- Business Coaching
- Better Negotiating
For a Good Partnership!
Customer Excellence
Let's face it. How long has it been?
When was the last time you felt really badly treated as a customer?
You were promised a two-day delivery time, and two months later you're still on the phone?
The waiter in the restaurant is rude, the hotline employee is short-tempered, or you can't reach anyone at all?
What do we do in such cases? We share our unpleasant experiences, and we don't hide the name of the company either.
When was the last time you felt really badly treated as a customer?
You were promised a two-day delivery time, and two months later you're still on the phone?
The waiter in the restaurant is rude, the hotline employee is short-tempered, or you can't reach anyone at all?
What do we do in such cases? We share our unpleasant experiences, and we don't hide the name of the company either.
And how do we deal with our customers?
The customer pays our salary, so it is in our interest to keep him/her. Long-term cooperation is based on good relationships between suppliers and customers ... and we can learn how to shape them.
"It doesn't have to be love"
This is the title of a book by Gabriele and Hans Stöger. Better selling with credibility and sympathy is the subtitle. In our training courses on the subject of customer care, we teach our participants not only the right inner attitude toward the customer, but also tangible techniques for conducting conversations and sales techniques geared to closing the deal.
The customer pays our salary, so it is in our interest to keep him/her. Long-term cooperation is based on good relationships between suppliers and customers ... and we can learn how to shape them.
"It doesn't have to be love"
This is the title of a book by Gabriele and Hans Stöger. Better selling with credibility and sympathy is the subtitle. In our training courses on the subject of customer care, we teach our participants not only the right inner attitude toward the customer, but also tangible techniques for conducting conversations and sales techniques geared to closing the deal.
"Tough price negotiations are our daily business!"
Yes, they do exist, and we don't turn a blind eye to them either.
We'll show you how ironclad negotiations are and what techniques tough negotiators use so that you can handle such situations as well.
Do you have any questions? Feel free to contact us!
Yes, they do exist, and we don't turn a blind eye to them either.
We'll show you how ironclad negotiations are and what techniques tough negotiators use so that you can handle such situations as well.
Do you have any questions? Feel free to contact us!
Training OFFERS
We report on current topics in our blog - take a look!
Book tips
For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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