And how do we deal with our customers?
The customer pays our salary, so it is in our interest to keep him/her. Long-term cooperation is based on good relationships between suppliers and customers ... and we can learn how to shape them. "It doesn't have to be love"
This is the title of a book by Gabriele and Hans Stöger. Better selling with credibility and sympathy is the subtitle. In our training courses on the subject of customer care, we teach our participants not only the right inner attitude toward the customer, but also tangible techniques for conducting conversations and sales techniques geared to closing the deal.